Quality Management Tools

Questions to consider when implementing Quality Management Tools

• How do we measure quality?
• Are senior management fully committed to the quality concept?
• Can we ensure buy-in across the organization?
• What training will staff require?

Actions to take / Dos

Communicate the benefits of quality management across the organization. Quality management techniques require buy-in and engagement at all levels in order to work effectively Encourage a culture of teamwork, ensuring that managers work as part of their teams, rather than as overseers Encourage a culture of ownership and responsibility among employees Be aware that existing rewards may conflict with quality management by encouraging individualism over teamwork

 

Actions to Avoid / Don'ts
Don’t be complacent – quality management is a long-term process seeking to make continual, small improvements over time Avoid the use of too many quality measures – be selective and recognize that some may conflict with others